| Internet Help |
If you can see this, you're reading the wrong section.
Chances are, if you're experiencing Internet trouble that's keeping you from getting online, then it's not too likely you're able to read this... at least not from your own computer.
The tech support line for both DSL and Dialup Internet is
800-687-0173. In Stillwater or Perkins, you can call direct,
405-533-2116.
Complex Business Internet Services are considered Special Circuits and have an associated "CTSI Circuit ID number" rather than a "username." These circuits are handled by repair service directly, rather than the Internet helpdesk. For assistance with these circuits, please see "Reporting Phone or Circuit Trouble" (in the box to the right).
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| Reporting Phone or Circuit Trouble |
Reporting Trouble on your Telephone Line or
Special Circuit — with Chickasaw, it's easy.
Repair service is open and our team of experts is on call 24 hours a day, 7 days a week, including all holidays.
To report trouble, dial "611" or call us at any of these numbers:
405-533-2111 (Stillwater)
405-694-2000 (Oklahoma City)
800-927-2027 (Anywhere)
If you're calling during the business day, simply give the operator your name and phone number, verify the service address, and explain the nature of the trouble. For special circuit troubles, provide your 6-digit CTSI Special Circuit ID.
After hours, your call will be answered by an automated system... but one of the options on the automated system is "Repair Service." Select that option with your touch tone phone and you'll be connected to the repair dispatcher (yes, a live person), who will take your information and arrange for a technician to evaluate your trouble and take corrective action.
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| Feature Help |
What if my phone is fine, but I'm a little unclear on how to use one or more features?
In the first few pages at the beginning of your telephone directory, you will find instructions on how to use most features.
Most features are automatic or have voice prompts to help you. If you don't find what you are looking for, and need assistance using features, please call us.
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Help us help you. Before reporting trouble with your phone, make sure you check each telephone to be certain the receiver is on the hook, and disconnect any answering machines and cordless phones from their telephone jacks. (If this clears the problem, the trouble is in your cordless phone or answering machine). Also, if you have a computer connected to the telephone line, disconnect the phone cord from the computer, and recheck the line for dial tone. If not, check outside your house — usually near the electric meter, you will find a grey box containing your telephone wires, a short cord and telephone jack. Open this box with a screwdriver, disconnect the little cord, and plug in a phone that you know is good. If you have dial tone outside, the trouble is inside. When you call in your trouble, let the operator know what you found while checking these things, to speed up the repair processs and help you avoid unexpected charges.
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